Frequently Asked Questions

How does a project get started?
What if we are not sure what the requirements are?
What if our business is located in a city outside of your area?
Do you re-design existing Web sites?
How do I know you are credible?
I need at least three bids. Who else should I contact?
How much will my Web site cost?
Why should I pay more using your service?
How does your payment plan work?
Can I update my Web site myself?
How will my Web site be hosted and how much does this cost?
Can I view my Web site during development?
Do you help promote the Web sites you create?
How long will it take to complete my Web site?
What other design services do you provide?
Do you register domain names for your customers?

How does a project get started?
After an initial review of the timeline, requirements, and budget for your project, JespersDesigns.com will send a proposal that includes a cost estimate and list of deliverables.  Upon acceptance of the proposal, we will send a signed agreement and begin the Web development process.

What if we are not sure what the requirements are for the Web site we envision?
Some clients consult with JespersDesigns.com to develop a thorough list of requirements for their project prior to signing a full-scale agreement.  If this is the case, both parties will sign an agreement specifying that you have agreed to hire us for an initial needs assessment consultation.

What if our business is located in a city outside of your geographical area?
Many of our clients are located outside the San Francisco Bay Area.  Most communication on a Web project is conducted via Email, telephone and fax.  All mock-ups and deliverables can be readily viewed in Web format via a browser.  Generally, we schedule two to three site visits during a typical project period.

Do you re-design existing Web sites?
Yes.  Several of our customers have utilized our services to enhance their online presence and increase their Internet exposure.

I've seen a lot of people get burned by Web site designers. How do I know you are credible?
The best way we know to prove our credibility is for you to take a look at the Web sites that we have done and talk to the people we have worked with.  You can contact anyone we have ever worked with (see our Clients) and ask them what it is like to work with us.  Do not be afraid to ask them tough questions. No project ever goes perfectly.  What is important is how we handle adversity.

I love your work but I need at least three bids so I can make an informed choice. Who else should I contact?
Not only is this a smart idea, it is something we feel everyone should do.  Due to the overwhelming number of Web Designers available, we suggest that you do a simple search using the major search engines and review the different services available to you.

How much will my Web site cost?
We generally charge per hour for all the projects we receive.  There are dozens of variables that will affect the cost of your site, but what it all comes down to is time and materials.  Materials refer to professional photographs, copywriting, Java applets, site specific tools and things of this nature.  Time is the amount of work we spent in the long run to set-up and program your pages.  Please contact us to find out your personal cost estimate.

This kid in high school I know says he knows HTML and he will only charge me $15/page.  Why should I pay more using your service?
Just because you "know HTML" does not mean you can design an effective site.  There is no substitute for years of training and experience.  What you are really paying for is this experience.  When you compare work similar to ours, you will see that our prices are very competitively priced.  If you are serious about your business, so should you be about your Web site!

How does your payment plan work?
We will issue an agreement which includes a specific pre-determined payment schedule.  For new clients with projects under $500, the full balance is due before work commences.  Typically, an initial deposit is approximately $500 for projects ranging between $500-$2,500 and $1,000 for projects ranging above $2,500.  

Can I update my Web site myself?
If you think you will be able to do so, we have no problem with it.  The one thing we do not recommend is making major changes to your site yourself.  We have seen many people ruin their sites in the process just to save a few dollars.  Based on this experience we offer a very affordable alternative Web maintenance contract.

How will my Web site be hosted and how much does this cost?
This is actually up to your preferences.  You may choose your own Web Hosting provider or you may use our recommended Hosting services.  Please check out our Hosting section, compare and decide for yourself.

Can I view my Web site during development?
Yes. We put your Web template in a private directory on our server during development, where you can view the progress of the site before it goes live.  We can also put the Web site on your server, whichever you prefer.

Do you help promote the Web sites you create?
Yes. We offer site submission services, which includes submission to several top search engines and directories.  Please remember that search engines and directories are overloaded with inquires everyday, and a submission may end up taking several months before your site is listed.  Please contact us with specific questions.

How long will it take to complete my Web site?
This varies depending on how many changes there are, how fast you get the materials we need to us and myriad of other factors.  JespersDesigns.com prides itself in having one of the fastest turnaround times in the industry.  As a rule of thumb, plan on anywhere between one to two weeks for a standard size (5-10 pages) Web site.  Please see our Production Process for further details.

What other design services can you provide to supplement our Web site?
We offer a full range of graphic design services for both online and offline marketing campaigns:

Do you register domain names for your customers?
Yes, we can help you register a domain name and get you signed up for less than $10/year.  Please see our Hosting section for further details.

If you do not see an answer to a question in our FAQ section, please contact us today for further information.

Search     Site Map     FAQ     Legal     Recommend